What our Customers say...

Testimonials

EVERYONE was wonderful!

— Connie M. in Smithsburg, MD

We discovered our basement was flooded, and within an hour or so SERVPRO was in our home, assessing the damage, doing everything that could possibly be done to minimize further damage. To say the response time was quick would be a complete understatement. To say service was great would also fail to do them justice. They were utterly amazing. They eased all of our fears, helped us work through what’s going to happen and truly went above and beyond. No corners were cut, and the team was exceptional with communicating everything to us! I will never use another company, and can’t thank SERVPRO enough. Their equipment has been running all night to dry everything out, and within 18 hours from our original call, it’s already a completely different basement! Highly highly recommend!

— Katie M. in Frederick, MD

SERVPRO of Frederick County acted quickly when our local YMCA flooded for the second time in 2 years.  We had an emergency plan in place (provided by SERVPRO of Frederick County), which helped our staff to respond quickly.  Thank you to SERVPRO for getting us back in business.

— Judy C. in Frederick, MD

2nd time I used SERVPRO for cleanup.  Awesome job!

 

— Jennifer in Frederick, MD

Professional and prompt.  Very neat work. 

— Pamela in Frederick, MD

To all the personnel that came to my aid when I had the water problem there are never enough words to thank you.  From the first phone call till the work was finished it was wonderful service.  Mr. DJ Trinquero and the men that came were real gentlemen.  I will recommend your service to anyone that has a problem such as mine.  If I have missed anyone, please forgive me.  Ashley thank you also for your kind words.  Thanks again.

 

— Eleanor in Middletown, MD

Crew was great and did great work. 

 

— Chris in Frederick, MD

I wasn't at the site, but my real estate agent was.  He had high praise for the SERVPRO team.  They went above and beyond the call of duty.  Thank you. 

 

— Diana in Clarksburg, MD

Prompt, courteous, and extremely helpful.  

 

— Lissa in New Market, MD

Great communication with updates and what to expect. They were great!

— Kim in Damascus, MD

SERVPRO did a wonderful job and responded within 30 minutes from the call which got the water out of my home without delay.  They did a great job and I am very satisfied with they job they did.  Thank you SERVPRO. 

 

— George in Frederick, MD

Great crew! Very helpful!

— Linda in Thurmont, MD

I would consider Julio a good friend now and a lot of help SERVPRO ought to be proud to have a worker like Julio. 

 

— Gary in Frederick, MD

The management well orchestrated the process.  The crew was professional and efficient.  Site manager DJ conducted the project superbly.

 

— Wendy in Brunswick, MD

Very professional and prompt.  Easy to work with. 

 

— Kate in Frederick, MD

These ladies that came to my residence were simply fabulous, very professional, very detailed...Sara is fantastic. 

 

— Larry in Jefferson, MD

Response was quick and the problem was addressed.  Felt satisfied with explanation of process.  Follow up was also prompt.  Personnel was friendly and polite. 

— Doug in Ijamsville, MD

Excellent service.  Worked well with our insurance company. Very satisfied overall. 

— Leslie in Frederick, MD

They arrived on time, courteous, and professional. 

 

— Tanima in Frederick, MD

The team members were professional, courteous, and extremely hardworking in the high temperatures that persisted during this time.  I have been extremely pleased with the outcome.  Thanks again. 

 

— Carolyn in Woodstock, MD

They were so courteous and professional. 

 

— Bill in Ellicott City, MD

 

I met you on Monday, by Tuesday my basement was cleaned.  By Friday, I'm done.  Great work!!

 

— Thomas in Ellicott City, MD

The team was responsive.  Great team.  I have not seen a better team. 

 

— Earl in Ellicott City, MD

Abraham was/is a doll to deal with! Perfect! Thank you!! So courteous, polite, sense of humor, caring, considerate, we love him! 

 

— Jennfier in Mercersburg, MD

Richard and his entire team were great.   Professional, friendly, and very responsive.  We would highly recommend the team and SERVPRO.  

— Paul in Frederick, MD

Absolutely fabulous service.  The team made a very stressful situation so much less stressful.  I could carry on with my life and they took care of everything!

— Sherry in Frederick, MD

Polite, professional, respectful, clean.  I'm pleased with the service team that attended the damage to my home. 

 

— Junipa in Jefferson, MD

 

This team has been amazing!! They are professional, courteous, thoughtful, and thorough.  They left no stone unturned in the cleaning process! Thank you for all that you have done for me and my family!

 

— Terry in Jefferson, MD

Very nice to have in my home! Well done. 

 

— Barbara in Frederick, MD

Thank you for your very prompt services. 

 

— Michael in Gettysburg, PA

Julio and his team were terrific!!!  They were courteous, professional, and we have never had another service that took such good care of our home.  We would highly recommend them to anyone!!!

— Gary in Mount Airy, MD

Excellent service throughout entire job!

— Ellen in Frederick, MD

The staff is wonderful! Highly professional, polite, well trained, efficient, knowledgeable! 

 

— Theresa in New Market, MD

I have used SERVPRO on several occasions professionally. The response time, pricing, and staff are fabulous. The work is completed quickly and efficiently. The staff are so clean, you would never even know they were there after each job. I would recommend their services to anyone looking for a quality remediation company. Great work.

— Katie S. in Frederick, MD

Abraham was very reassuring with entire process. 

— Alberta in Frederick, MD

Great group of technicians!

— Kim in Frederick, MD

They were great! I'm very thankful they got the work done. So amazing!

— Dawn in Frederick, MD

All 10's. Service was wonderful; Sara and her crew were so efficient and courteous. Made a bad situation feel better.

— Abdullah in Brunswick, MD

Wow Carlos and his crew were so great! They were on time, efficient, and hard working. I'd use them in a minute.

— Patricia in Mount Airy, MD

Thank you to the team that worked so hard at our house! Abraham and his team were fantastic.

— Brenda in Monrovia, MD

Nice work, Thank you.

— John in Frederick, MD

Wonderful work, guys were so good. They did a great job.

— Ed in Emmitsburg, MD

I gave them all excellent in all categories, polite, prompt, they clearly explained the process. I would recommend them to all family, and friends.

— Ann in Middletown, MD

Julio and his crew were prompt, professional and thorough!

— Emily in Frederick, MD

"Excellent service. The Crew was very professional & courteous. Did an exceptional job.

— John T. in Frederick, MD